Job Description
Join our award-winning team at Grand City Hotels Philadelphia as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown location. This entry-level role offers comprehensive training, competitive pay, and opportunities for advancement in the hospitality industry. Enjoy flexible shift work including nights, weekends, and holidays while working in a vibrant, fast-paced environment. Our employees receive exclusive benefits including hotel discounts, career development programs, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints professionally and promptly
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (MS Office, reservation systems)
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset