Job Description
Are you a people person looking to start a rewarding career in hospitality? The Seaport Hotel Boston is seeking a dedicated Front Desk Agent to join our elite team. This is an entry-level position perfect for individuals looking to grow within the luxury hospitality industry. If you have a positive attitude and a passion for service, we want to meet you.
Why Join Us?
At Seaport Hotel Boston, we pride ourselves on providing world-class service to our guests. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of Boston.
What You'll Do:
We are looking for a detail-oriented individual who thrives in a fast-paced environment. Your primary focus will be creating memorable guest experiences from the moment they arrive until they depart. You will work closely with management to ensure operational excellence and high standards of cleanliness and safety.
Responsibilities
- Greet & Welcome: Provide a warm, professional greeting to all guests and handle check-in/check-out processes efficiently.
- Communication: Answer phone calls, respond to emails, and assist guests with inquiries regarding local attractions and hotel services.
- Guest Relations: Address guest needs promptly and resolve any issues or complaints to ensure 100% guest satisfaction.
- Operations: Manage the lobby area, ensuring it is organized, clean, and welcoming at all times.
- Administrative: Maintain accurate guest records, process payments, and prepare daily reports.
- Cross-Training: Assist in other departments as needed to support hotel operations.
Qualifications
- Education: High school diploma or GED required; prior hospitality experience is a plus but not mandatory for this entry-level role.
- Communication: Strong verbal communication skills with a professional and friendly demeanor.
- Computer Skills: Basic proficiency with computers and hotel management software is a plus.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: A polished appearance and a strong work ethic.
- Problem Solving: Ability to remain calm and solution-oriented under pressure.