Job Description
We are seeking a friendly and professional Front Desk Agent to join our weekend team in Louisville, KY.
This is a perfect opportunity for individuals looking to enter the hospitality industry with no prior experience required. We provide full training to ensure you are confident and successful in your role.
As a Front Desk Agent, you will be the first point of contact for our guests, managing check-ins, answering inquiries, and ensuring a welcoming atmosphere.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in and out efficiently.
- Answer and route incoming phone calls and emails in a professional and timely manner.
- Handle guest inquiries regarding hotel amenities, local attractions, and services.
- Process payments and manage the front desk cash register accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in resolving guest complaints or issues promptly to ensure high satisfaction.
- Support other departments as needed to ensure smooth hotel operations.
Qualifications
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Proficiency with computers and basic office software.
- A positive attitude and a strong desire to learn the hospitality industry.