Job Description
Are you a people person with a passion for creating unforgettable guest experiences? Grand Horizon Hospitality is seeking enthusiastic and professional Entry-Level Front Desk Agents to join our dynamic team in the heart of Charlotte, North Carolina.
As the face of our brand, you will have the opportunity to set the tone for every guest's stay. We pride ourselves on providing top-tier service and offer a supportive environment where new talent can thrive and advance their careers in the hospitality industry.
Why You'll Love Working Here
- Competitive Compensation: Earn $16 - $20/hour with quarterly performance bonuses.
- Comprehensive Training: No experience? No problem. We provide world-class onboarding.
- Growth Opportunities: Clear pathways to Assistant Manager and General Manager roles.
- Perks & Benefits: Medical, dental, vision, and discounted hotel stays for employees.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls and emails promptly, providing accurate information about local attractions and amenities.
- Handle guest inquiries, requests, and complaints with empathy and a focus on resolution.
- Process payments and handle cash transactions accurately and securely.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
Qualifications
- High school diploma or GED equivalent is required.
- Previous hospitality or customer service experience is preferred but not mandatory for this entry-level position.
- Strong communication skills, both verbal and written.
- Proficiency with computers and Microsoft Office Suite.
- Ability to stand for extended periods and lift moderate weight (up to 20 lbs).
- A friendly, approachable, and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.