Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic hospitality team in the heart of San Jose. As a key member of our operations, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience. We offer competitive pay and flexible shift schedules, including day, swing, and graveyard shifts.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Generous employee discount and referral bonuses.
- Opportunities for career advancement within the hotel group.
Job Summary:
The ideal candidate is a self-starter with excellent communication skills and a passion for customer service. You will be responsible for managing the front desk operations efficiently while maintaining a high standard of guest satisfaction. If you are looking for a stable job with shift work opportunities in San Jose, apply today.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet guests warmly and assist with inquiries regarding local attractions, services, and amenities.
- Answer incoming calls and route them appropriately, while managing the switchboard and email correspondence.
- Handle guest complaints and issues professionally, escalating them to management when necessary to ensure resolution.
- Process payments accurately using the hotel management software (PMS).
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
- Monitor building security and access control protocols to ensure guest safety.
Qualifications
- High school diploma or equivalent required; hospitality experience is preferred.
- Previous experience in a front desk or customer service role is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency with Microsoft Office Suite and property management systems.
- Must be detail-oriented and able to multitask in a fast-paced environment.