Job Description
Are you a natural people person looking to start a rewarding career in hospitality?
Grand View Hotel & Suites is seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of Chicago. We pride ourselves on providing exceptional guest experiences, and we are looking for an enthusiastic individual to help us maintain our standard of excellence.
As an Entry-Level Front Desk Agent, you will be the first point of contact for our guests, making a lasting impression from the moment they walk through our doors. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement.
Responsibilities
- Greet and Welcome: Provide a warm, welcoming experience for all guests, checking them in efficiently and professionally.
- Phone and Mail: Manage high-volume phone lines and distribute incoming mail/packages with attention to detail.
- Reservations: Assist with room bookings, modifications, and cancellation inquiries using our property management system.
- Guest Services: Address guest inquiries, requests, and complaints promptly to ensure 100% guest satisfaction.
- Administrative Support: Maintain accurate guest records, handle cash transactions, and process wake-up calls.
- Security and Access: Monitor lobby areas and ensure building security protocols are followed.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous front desk or customer service experience is preferred but not required for this entry-level position.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Computer Skills: Basic proficiency with computers and property management software is a plus.
- Flexibility: Ability to work a flexible schedule, including weekends and holidays, is essential.
- Appearance: Professional appearance and demeanor.