Job Description
Are you a natural people-person looking to kickstart your career in the hospitality industry? The Grand Lakes Hotel & Resort is seeking a friendly and professional Front Desk Agent to join our award-winning team in the heart of Chicago. We value attitude over experience and are looking for individuals eager to learn and grow.
About the Role:
We offer a comprehensive training program for all new hires, meaning no prior experience is necessary. You will be the face of our hotel, responsible for creating a welcoming atmosphere for our guests while managing daily operations efficiently.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Full benefits package including health, dental, and vision.
- Opportunities for rapid career advancement.
- Employee discounts on dining and stays.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure.
- Reservations & Check-ins: Manage the front desk efficiently, including answering phones, taking reservations, and processing check-ins and check-outs using hotel software.
- Guest Relations: Address guest inquiries, resolve complaints, and ensure a memorable stay for every visitor.
- Security & Access: Monitor the lobby area, manage room keys, and ensure the safety and security of guests and property.
- Administrative Support: Handle mail, packages, and general correspondence with professionalism.
- Maintenance Coordination: Communicate maintenance needs to the engineering department to ensure guest satisfaction.
Qualifications
- No Experience Required: We welcome entry-level candidates and provide full training.
- Education: High school diploma or GED required.
- Communication Skills: Excellent verbal and written communication skills with a polite and welcoming demeanor.
- Computer Literacy: Basic proficiency with computers and Microsoft Office applications.
- Reliability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional Appearance: Must maintain a neat, professional appearance and grooming standards.