Job Description
Are you looking for a rewarding career in the heart of Cleveland? Cleveland Medical Center is seeking a dynamic and welcoming Entry Level Front Desk Agent to join our dedicated team.
We pride ourselves on providing top-tier patient care and administrative support. As a Front Desk Agent, you will be the first point of contact for our patients and visitors. We offer competitive pay, flexible shift work, and a supportive environment perfect for building a future in healthcare administration. If you are organized, friendly, and ready to make a difference, we want to hear from you!
Responsibilities
- Greets patients, visitors, and staff warmly and professionally, ensuring a welcoming environment.
- Manages the front desk operations, including answering phones, responding to emails, and routing messages promptly.
- Handles check-in and check-out procedures accurately using our electronic health record system.
- Maintains the reception area and common areas to ensure cleanliness and organization at all times.
- Assists with patient intake forms and verifies insurance information.
- Manages mail, packages, and deliveries with care and efficiency.
- Supports other administrative staff and healthcare providers as needed.
Qualifications
- High school diploma or equivalent required; some college coursework in healthcare administration is a plus.
- Previous customer service or front desk experience is preferred, but we are willing to train motivated Entry Level candidates.
- Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to multitask and remain calm in a fast-paced, busy environment.
- Must be available for shift work, including evenings, weekends, and holidays.