Job Description
Are you a dedicated professional seeking a rewarding opportunity in the heart of Baltimore? Look no further. Apex Medical Center is currently seeking a highly motivated Weekend Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, we want to meet you.
As the first point of contact for our facility, you will play a crucial role in ensuring our visitors and patients have a seamless and welcoming experience. This part-time position offers the flexibility of working weekends while providing a stable career path within the healthcare industry.
Responsibilities
- Greeting & Welcoming: Greet all visitors, clients, and patients with a warm, professional, and positive demeanor upon arrival.
- Front Desk Operations: Manage the front desk operations, including check-in/check-out processes, lobby management, and maintaining a tidy reception area.
- Communication Management: Answer a high volume of incoming calls, direct inquiries to the appropriate departments, and respond to emails promptly.
- Scheduling Support: Assist with appointment scheduling, patient intake procedures, and verifying insurance information.
- Administrative Tasks: Handle cash handling, billing inquiries, and maintain accurate records and logs.
- Compliance & Safety: Adhere to all health and safety regulations, HIPAA guidelines, and company policies at all times.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred.
- Availability: Must be available to work weekend shifts (Saturday and Sunday).
- Communication Skills: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Computer Proficiency: Proficiency with Microsoft Office Suite and basic computer skills.
- Professionalism: Strong interpersonal skills, a positive attitude, and the ability to work independently.
- Education: High school diploma or GED required.