Job Description
Welcome to The Renaissance Detroit Hotel, where we pride ourselves on providing world-class hospitality. We are currently seeking a motivated and friendly Front Desk Agent to join our dynamic team. If you are looking for an entry-level opportunity in the hospitality industry with room for rapid career growth, this is the perfect place for you.
As the first point of contact for our guests, you will play a crucial role in ensuring every visitor has a memorable stay. We offer comprehensive training and a supportive environment for our staff.
Why join us?
- Competitive pay and benefits package.
- Opportunities for advancement within a top-tier hotel brand.
- A vibrant work culture in the heart of downtown Detroit.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Manage the front desk operations, including answering phones, processing payments, and handling reservations.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist with concierge services, including providing information about local attractions and transportation.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet high standards.
- Uphold hotel security policies and procedures at all times.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus but not mandatory.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency in computer systems, including Microsoft Office and hotel Property Management Systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A professional appearance and a positive attitude are essential.
- Basic math skills for cash handling and billing.
- Fluent in English; bilingual candidates are highly preferred.