Job Description
Welcome to a rewarding career in hospitality where every day brings new challenges and opportunities to shine. We are seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Detroit. As the face of our hotel, you will play a crucial role in ensuring our guests have a seamless and memorable stay. We value professionalism, warmth, and a proactive attitude in our employees.
Whether you are an experienced professional looking for a new challenge or an entry-level candidate eager to start your career in the hotel industry, we want to hear from you. We offer comprehensive training and a supportive environment to help you thrive.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Process check-ins and check-outs efficiently using property management systems, verifying identity and payment details.
- Communication: Manage incoming calls, emails, and inquiries with professionalism and accuracy.
- Problem Solving: Address guest concerns and complaints promptly and escalate issues to management when necessary.
- Administrative Support: Maintain accurate guest records, handle billing inquiries, and prepare daily reports.
- Area Maintenance: Keep the front desk area organized, clean, and presentable at all times.
- Local Assistance: Provide recommendations for dining, entertainment, and transportation within Detroit.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous hospitality experience is preferred but not mandatory for this entry-level role.
- Skills: Strong computer literacy and familiarity with property management software (e.g., Opera, Guestline) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Attitude: Professional demeanor, high energy, and a passion for customer service.
- Language: Bilingual skills (Spanish, French, etc.) are highly desirable.