Job Description
Are you a people person looking for an exciting career in the heart of San Antonio? San Antonio Grand Hotel is seeking a dynamic and welcoming Front Desk Agent to join our award-winning team. We are dedicated to providing exceptional guest experiences and offer a supportive environment for both new and experienced hospitality professionals.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels valued and comfortable from the moment they arrive. We pride ourselves on our rich history and vibrant location near the River Walk, and we want you to be a part of our story.
Why Join Us?
- Competitive Pay: $15.00 - $18.00 per hour.
- Growth Opportunities: Clear career advancement paths within our hospitality network.
- Employee Benefits: Free meals, employee discounts on stays, and uniform provided.
- Flexible Scheduling: Work-life balance with various shift options available.
Take the first step towards a fulfilling career in the hotel industry. Apply today!
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently and accurately.
- Manage hotel reservations and room assignments using the property management system.
- Handle guest inquiries, requests, and complaints with professionalism and a focus on problem resolution.
- Process payments and maintain accurate financial records for daily operations.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain a clean and organized front desk area and lobby environment.
- Collaborate with housekeeping and maintenance teams to ensure guest room quality standards are met.
Qualifications
- High school diploma or equivalent required; hospitality or customer service experience is a plus but not mandatory (training provided).
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in basic computer applications and POS systems.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and a positive, service-oriented attitude.