Job Description
Welcome to Grand Horizon Hotel & Suites, where we pride ourselves on delivering exceptional guest experiences in the heart of El Paso. We are currently seeking a friendly, motivated Front Desk Agent to join our dynamic team. This is an excellent opportunity for entry-level professionals looking to launch a career in the hospitality industry.
As a member of our hospitality team, you will be the face of our hotel, ensuring every guest feels welcome from the moment they arrive. We offer comprehensive training, a supportive work environment, and competitive benefits packages.
Responsibilities
- Check guests in and out efficiently, verifying identity and collecting payments as necessary.
- Answer incoming phone calls and emails, providing information about our hotel amenities and local El Paso attractions.
- Assist guests with inquiries regarding directions, restaurant recommendations, and transportation.
- Handle guest complaints and requests with patience and a problem-solving attitude to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process laundry and valet requests accurately.
Qualifications
- High school diploma or equivalent (GED).
- No prior experience required; we provide on-the-job training.
- Strong verbal communication skills in English.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy and familiarity with property management systems.
- A positive attitude and a genuine passion for helping others.