Job Description
Are you a natural-born host with a passion for creating memorable guest experiences? The Broadmoor International Resort, a historic landmark in Colorado Springs, is seeking a dedicated Front Desk Agent to join our elite hospitality team.
We are looking for dynamic individuals to serve as the welcoming face of our resort. Whether you are an experienced professional or starting your career, we provide comprehensive training and a pathway for growth in the hospitality industry. Join us in the heart of the Rockies and elevate your career with world-class service standards.
Responsibilities
- Guest Relations: Provide a warm, professional welcome to arriving guests and ensure a seamless check-in and check-out experience.
- Communication: Manage high-volume phone calls, emails, and in-person inquiries with efficiency and a smile.
- Concierge Services: Offer local recommendations and coordinate transportation or special requests for guests.
- Operations Support: Assist in maintaining the lobby area, managing room keys, and updating the property management system (PMS).
- Problem Resolution: Handle guest complaints or concerns with empathy and resolve them to the guest's satisfaction.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure room readiness and guest comfort.
Qualifications
- Experience: Previous front desk or customer service experience is preferred, but entry-level candidates are encouraged to apply.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency with computers, POS systems, and hotel software.
- Appearance: Professional appearance and grooming standards.
- Attitude: A positive, service-oriented mindset and the ability to work in a fast-paced environment.
- Availability: Flexibility to work weekends, holidays, and rotating shifts.