Job Description
Welcome to The Grand Sterling Hotel, where hospitality meets excellence. We are currently seeking a dynamic and energetic Front Desk Agent to join our dedicated team in the heart of Houston. This is an entry-level opportunity for individuals passionate about creating memorable guest experiences.
In this role, you will be the face of our hotel, ensuring every visitor feels welcomed and valued. We pride ourselves on our premium service standards and are looking for candidates who embody our core values of professionalism, warmth, and efficiency.
Responsibilities
- Provide a warm, professional welcome to guests upon arrival and departure.
- Process check-ins, check-outs, and reservations efficiently using our Property Management System (PMS).
- Answer incoming calls and emails promptly, addressing inquiries regarding services, amenities, and local attractions.
- Maintain the lobby area to ensure a clean, organized, and inviting atmosphere.
- Handle guest requests, including wake-up calls, room service orders, and local recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is a plus, but we provide comprehensive training for the right candidates.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and familiarity with hotel software is preferred.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must present a professional appearance and adhere to the company's grooming standards.