Job Description
Welcome to the San Jose Grand Hotel, where luxury meets hospitality. We are currently seeking a dynamic and welcoming Front Desk Agent to join our front-of-house team. This is an excellent Entry Level Hospitality Job for individuals looking to launch a career in the thriving San Jose tourism industry.
As the face of our hotel, you will play a pivotal role in ensuring our guests have an unforgettable stay. We pride ourselves on our commitment to excellence and offer a comprehensive benefits package, competitive pay, and a supportive environment for professional development.
Why Join Our Team?
- Competitive hourly wage of $18.00 - $22.00.
- Health, dental, and vision insurance available.
- Employee discounts on dining and hotel stays.
- Career advancement opportunities within the hotel chain.
Responsibilities
- Greet guests warmly upon arrival and departure, managing the check-in and check-out process efficiently and professionally.
- Handle incoming phone calls and emails with poise, directing inquiries to the appropriate department or guest services.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction and retention.
- Maintain the cleanliness, organization, and visual appeal of the front desk area and lobby.
- Process payments, handle cash and credit transactions accurately, and balance daily reports.
- Assist with luggage handling, valet coordination, and general guest errands as needed.
- Update guest profiles and preferences in the Property Management System (PMS) for future stays.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and interpersonal skills with a friendly demeanor.
- Previous customer service experience is preferred, but not required for this Entry Level position.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in basic computer applications and typing speed.
- A positive attitude and a genuine passion for helping others.