Job Description
Welcome to Arlington Grand Hotel & Suites. We pride ourselves on delivering world-class hospitality in the heart of Virginia. We are currently seeking a highly motivated and personable Front Desk Agent to join our award-winning team. This is an excellent entry-level opportunity for individuals passionate about guest relations and looking to build a successful career in the hospitality industry.
As the first point of contact for our guests, you will ensure a seamless check-in and check-out experience, manage reservations, and handle inquiries with grace and professionalism. If you are looking for a dynamic environment where you can grow and make a difference, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression upon arrival and departure.
- Manage the front desk operations, including check-ins, check-outs, and room assignments using the PMS.
- Handle guest inquiries regarding local attractions, dining, and transportation with efficiency.
- Process payments, including credit cards and cash, accurately and securely.
- Maintain the cleanliness and organization of the reception area and lobby.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Assist with administrative tasks such as mail distribution and filing.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, hospitality, or retail is a plus but not mandatory for entry-level applicants.
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment while maintaining a professional demeanor.
- Familiarity with hotel reservation software is preferred but training is provided.
- Must be available to work flexible hours, including weekends and holidays.