Job Description
Join our dynamic hospitality team as a Front Desk Agent in the heart of Detroit! We're seeking energetic professionals who thrive in fast-paced environments and value the stability of weekly paychecks. This role offers flexible shift schedules including nights, weekends, and holidays, perfect for those seeking work-life balance. You'll be the first point of contact for guests, delivering exceptional service while managing check-ins, reservations, and inquiries. With competitive hourly rates and consistent weekly pay, this is your opportunity to build a rewarding career in Detroit's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Maintain accurate records of guest communications and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management software (e.g., Opera, Rainmaker)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and transportation options
- Must pass background check and drug screening