Job Description
Join our award-winning team at Pacific Horizon Hotels in beautiful San Diego! We're seeking energetic Front Desk Agents for immediate hire to deliver exceptional guest experiences in our luxury waterfront property. This full-time shift-based role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's top tourist destinations. If you thrive in fast-paced environments and possess a passion for hospitality, apply today to start your career with us!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with exceptional service standards
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness and guest needs
- Utilize reservation systems to optimize room occupancy and maximize revenue
- Provide local recommendations and assistance to enhance guest experiences
- Maintain organized front desk operations and uphold brand standards
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills with multilingual abilities a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Basic mathematical skills for cash handling and financial transactions
- Ability to multitask in high-pressure situations while maintaining composure
- Valid California driver's license and reliable transportation