Job Description
Are you a people person looking for an exciting career in the hospitality industry? Grand Metropolitan Hospitality is currently seeking enthusiastic Entry Level Front Desk Agents to join our team in Washington, DC. We are looking for candidates who are passionate about providing exceptional guest experiences and who are eager to grow within a world-class organization.
As the first point of contact for our guests, you will set the tone for their stay. We offer competitive pay, comprehensive benefits, and a supportive environment where you can develop your skills in customer service, communication, and operations management.
As the first point of contact for our guests, you will set the tone for their stay. We offer competitive pay, comprehensive benefits, and a supportive environment where you can develop your skills in customer service, communication, and operations management.
Responsibilities
- Manage the front desk operations, including check-in and check-out processes efficiently.
- Greet guests warmly upon arrival and provide directions or assistance as needed.
- Answer incoming phone calls and emails promptly, responding to inquiries with a professional tone.
- Maintain a clean and organized lobby area, ensuring the highest standards of hospitality.
- Handle guest complaints or issues professionally and escalate them to management when necessary.
- Process payments and handle cash transactions accurately.
- Assist in coordinating with housekeeping and maintenance staff to ensure guest room readiness.
Qualifications
- High school diploma or equivalent required; college degree is a plus.
- Previous experience in customer service, hospitality, or retail is preferred but not required for entry-level positions.
- Strong communication skills with a friendly and approachable demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in basic computer applications and property management systems.
- Must be detail-oriented and possess excellent problem-solving abilities.