Job Description
Welcome to The Austin Grand Hotel, a premier destination where luxury meets authentic Texas hospitality. We are currently seeking a dynamic and welcoming Front Desk Agent to join our expanding team. This is an exceptional entry-level opportunity for individuals passionate about the hospitality industry and eager to provide world-class guest experiences.
As a member of our front-of-house team, you will be the face of our brand. You will ensure every guest feels valued, comfortable, and well-informed from the moment they arrive until they check out. We pride ourselves on a supportive work culture, comprehensive training, and clear pathways for career advancement within our property.
Why Join Us?
- Competitive hourly pay with performance-based bonuses.
- Comprehensive benefits package including health insurance and paid time off.
- Employee discounts on dining and hotel stays.
- On-site training and mentorship from experienced hospitality professionals.
Responsibilities
- Greet guests warmly and efficiently manage the check-in and check-out process with a focus on accuracy and speed.
- Manage daily reservations, guest inquiries, and special requests using our Property Management System (PMS).
- Resolve guest complaints and issues promptly, ensuring 100% guest satisfaction and loyalty.
- Monitor the front desk area to maintain a secure and organized environment for guests and staff.
- Process payments accurately, including cash, credit cards, and check transactions, and balance daily reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet our high standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or hospitality experience is preferred but not mandatory for entry-level candidates.
- Strong computer proficiency and ability to learn new software quickly.
- Excellent verbal communication and interpersonal skills.
- The ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and a friendly, approachable demeanor.