Job Description
Join Our Award-Winning Team in Colorado Springs
Welcome to a premier hospitality career opportunity in the heart of the Rockies. We are seeking a charismatic and professional Front Desk Agent to join our dynamic team. Whether you are an experienced professional looking for a fresh start or a motivated individual seeking your first job in the industry, we provide comprehensive training and a supportive environment where your potential can shine.
At Colorado Springs Grandview, we don't just check guests in; we create memorable experiences. We are looking for someone with a positive attitude and a passion for service to represent our brand at the front line.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere from the moment they step through our doors.
- Check-In/Check-Out: Efficiently manage the check-in and check-out process, including verifying guest identities, processing payments, and issuing room keys using our Property Management System (PMS).
- Inquiry Resolution: Handle all guest inquiries, requests, and complaints with empathy and professionalism, escalating complex issues to management when necessary.
- Communication: Answer incoming calls promptly, manage email correspondence, and coordinate with housekeeping and maintenance to ensure guest rooms are ready.
- Administrative Tasks: Maintain accurate guest records, update reservations, and perform nightly audits of the front desk.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred, but we actively recruit entry-level candidates with strong interpersonal skills.
- Skills: Basic computer literacy and familiarity with hotel software is a plus.
- Attributes: A friendly, approachable demeanor with excellent verbal communication skills.
- Availability: Must be willing to work flexible shifts, including evenings, weekends, and holidays.