Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where hospitality excellence meets the vibrant energy of downtown! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our busy night shift. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for advancement in one of Baltimore's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, payments, and billing inquiries using Opera PMS
- Respond to emergency situations and security protocols during night hours
- Coordinate with housekeeping, maintenance, and security teams
- Process guest requests for amenities, transportation, and local recommendations
- Maintain accurate guest records and confidential information
- Ensure lobby area remains secure, clean, and welcoming overnight
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Maryland hospitality certification or willingness to obtain
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of Baltimore attractions and transportation