Job Description
Join our award-winning team at the Grand Plaza Hotel, where luxury meets opportunity. We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during our peak hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Manhattan. Perfect for night owls seeking stability and growth in hospitality.
Responsibilities
- Provide 24/7 guest assistance including check-ins, check-outs, and concierge services
- Monitor hotel security systems and respond to emergencies promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve complaints with professionalism
- Manage night audit procedures and financial transactions
- Maintain detailed logs of all guest interactions and incidents
- Ensure all public areas are safe, clean, and guest-ready
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Valid New York State hospitality certification preferred
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficient in hotel management software (Opera, etc.)
- Basic first aid and CPR certification
- Flexible availability including weekends and holidays
- High school diploma or equivalent