Job Description
Are you a people person looking for a dynamic role in the hospitality industry? Horizon Hospitality Management is seeking a dedicated Front Desk Agent to join our team in the heart of Illinois. We pride ourselves on providing exceptional guest experiences, and we are looking for enthusiastic individuals to help maintain our high standards.
As a Front Desk Agent, you will be the face of our brand, managing guest check-ins and check-outs while ensuring a welcoming atmosphere. We offer entry-level opportunities for those eager to learn and grow in a fast-paced environment.
Responsibilities
- Greet and welcome guests warmly upon arrival with a professional demeanor.
- Manage front desk operations, including check-ins, check-outs, and reservations.
- Handle incoming calls and direct inquiries to the appropriate departments.
- Assist with guest requests, including directions, dining recommendations, and local information.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for our entry-level positions.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in basic computer applications and hotel management software.
- Professional appearance and positive attitude.