Job Description
Welcome to the vibrant heart of the French Quarter! The Royal Sonesta New Orleans invites enthusiastic individuals to join our award-winning team as a Front Desk Agent. Immerse yourself in the rich culture and history of New Orleans while providing exceptional service to our diverse clientele.
We are looking for entry-level candidates with a passion for hospitality and a desire to learn. As the face of our hotel, you will set the tone for our guests' stay, ensuring every interaction is warm, professional, and memorable. If you are ready to start your career in the heart of the Big Easy, we want to meet you.
Responsibilities
- Greet and welcome guests upon arrival with a warm smile, ensuring a positive first impression.
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and manage the front desk switchboard professionally and courteously.
- Assist with concierge requests, including local recommendations, restaurant reservations, and transportation.
- Process payments accurately and resolve any guest inquiries or complaints promptly.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet our high standards.
Qualifications
- High school diploma or equivalent required; some college coursework in hospitality is a plus.
- Previous customer service experience is preferred but not required for this entry-level position.
- Strong communication skills and a friendly, outgoing personality.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with Microsoft Office Suite and basic computer skills.
- A valid driver's license is a plus.