Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our esteemed hospitality team at The Royal Sonesta New Orleans. As a premier destination in the heart of the French Quarter, we pride ourselves on exceptional guest service and a vibrant work environment. This entry-level position offers a fantastic opportunity to launch a career in the luxury hotel industry, providing you with invaluable skills in guest relations, operations management, and problem-solving.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to with the utmost care. We are committed to your professional growth and offer comprehensive training programs for all new hires to ensure your success.
Responsibilities
- Provide a warm, professional welcome to guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Manage and respond to all incoming phone calls and emails in a timely and courteous manner.
- Handle guest inquiries regarding hotel amenities, local attractions, and dining options with expertise.
- Resolve guest complaints and issues efficiently, adhering to our high standards of guest satisfaction.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist in the management of room inventory and reservations as needed.
- Cash handling and accurate processing of guest transactions and payments.
Qualifications
- High school diploma or equivalent required; hospitality management or college coursework is a plus.
- Previous customer service experience is preferred but not required for entry-level candidates.
- Excellent verbal communication skills and a professional telephone manner.
- Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS) is a plus.
- A positive attitude, strong work ethic, and the ability to work flexible shifts, including weekends and holidays.
- Ability to stand for extended periods and lift up to 25 lbs when assisting with luggage.