Job Description
We are seeking enthusiastic and detail-oriented individuals to join our front office team at The Grand Plaza Hotel. If you are looking to start a career in the hospitality industry and have a passion for guest service, this is the perfect opportunity for you. We offer comprehensive training and a supportive environment where you can grow professionally without needing prior experience.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- Full benefits package including medical, dental, and vision
- Employee discounts on dining and amenities
- Opportunities for advancement within the hotel group
Responsibilities
- Welcoming guests with a warm, professional demeanor upon arrival and departure.
- Processing check-ins and check-outs efficiently using hotel property management systems.
- Answering incoming phone calls and emails in a timely and courteous manner.
- Handling cash, credit card transactions, and making change accurately.
- Assisting guests with directions, local recommendations, and special requests.
- Resolving guest complaints and inquiries with a focus on customer satisfaction.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Strong communication and interpersonal skills.
- Prior customer service experience is a plus, but not required.
- Ability to stand for extended periods and work in a fast-paced environment.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Basic computer proficiency and a willingness to learn new software.