Job Description
We are seeking a highly motivated and personable Front Desk Agent to join our award-winning team at The Marriott Downtown Omaha. As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on exceptional service and are looking for candidates who are passionate about hospitality.
In this entry-level position, you will have the opportunity to develop your career in a fast-paced environment while working with a supportive and friendly staff.
Responsibilities
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
- Check guests in and out efficiently using the Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with a solution-oriented mindset.
- Process payments and manage cash transactions accurately.
- Assist with luggage handling and provide directions or recommendations for local attractions.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or hospitality experience is a plus, but we are willing to train the right candidate.
- Strong interpersonal and communication skills.
- Basic computer proficiency and familiarity with POS systems.
- Ability to stand for extended periods and lift light luggage.
- A valid driver's license is preferred.