Job Description
Are you passionate about hospitality and looking to launch your career in an upscale environment?
The Rittenhouse Group is currently seeking a dedicated Front Desk Agent to join our prestigious team in the heart of Philadelphia. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring seamless operations.
We are looking for enthusiastic individuals who thrive in a dynamic, shift-work environment and are eager to learn and grow within the luxury hospitality sector.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and memorable welcome to all guests upon arrival, ensuring a seamless check-in process.
- Guest Relations: Act as the primary contact for guest inquiries, requests, and feedback, resolving issues efficiently to ensure guest satisfaction.
- Operations Management: Manage front desk operations during assigned shifts, including check-ins, check-outs, and room assignments.
- Reservation Coordination: Assist with room bookings, verify reservations, and update guest profiles in our property management system.
- Security & Access: Monitor building access, issue room keys/cards, and enforce safety protocols and property regulations.
- Communication: Collaborate effectively with housekeeping, maintenance, and restaurant staff to coordinate guest needs.
Qualifications
- Education: High school diploma or GED required; hospitality or business degree preferred.
- Experience: Entry-level candidates with customer service experience are highly encouraged to apply.
- Skills: Excellent verbal and written communication skills with a polished, professional demeanor.
- Flexibility: Ability to work various shifts, including weekends, nights, and holidays.
- Technical Proficiency: Basic computer literacy and comfort with property management software.
- Appearance: Professional appearance and grooming standards that align with a luxury brand.