Job Description
Welcome to Grand Horizon Hospitality, where we define excellence in the hospitality industry. We are currently seeking a vibrant and detail-oriented Front Desk Agent to join our award-winning team in the heart of Phoenix. This is an excellent entry-level opportunity for individuals looking to start a career in a fast-paced, luxury environment.
As the face of our brand, you will play a pivotal role in creating memorable first impressions for our guests. We pride ourselves on our premium service standards and are looking for candidates who share our passion for guest satisfaction and operational excellence.
Responsibilities
- Guest Experience: Provide warm, welcoming greetings to guests upon arrival and departure; ensure check-in and check-out procedures are seamless and efficient.
- Inquiry Management: Address guest inquiries, requests, and complaints with professionalism and empathy, escalating complex issues to management when necessary.
- Operations Support: Manage room assignments, process payments, and handle incoming calls and emails promptly.
- Communication: Collaborate effectively with housekeeping, maintenance, and restaurant staff to ensure all guest needs are met during their stay.
- Administrative Duties: Maintain accurate records in the property management system (PMS) and perform general front desk clerical duties.
- Security & Compliance: Adhere to all hotel security protocols, fire safety regulations, and brand standards.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous customer service or hospitality experience is preferred but not mandatory; we provide comprehensive on-the-job training.
- Skills: Exceptional interpersonal and communication skills with a friendly and professional demeanor.
- Technical Proficiency: Comfortable using computer systems, POS, and hotel management software (training provided).
- Availability: Must be flexible to work a variety of shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight.