Job Description
Are you passionate about creating memorable guest experiences? The Omni Pittsburgh Hotel is looking for a dynamic and personable Front Desk Agent to join our award-winning team. As an entry-level position, this role offers an excellent opportunity to launch a career in the luxury hospitality industry.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on exceptional service, and we are looking for individuals who share our commitment to excellence.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within a world-class organization.
- Employee discount on hotel stays and dining.
Apply today to start your journey with us!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage and update guest information in the Property Management System (PMS) with accuracy.
- Handle guest inquiries, complaints, and requests efficiently and professionally.
- Assist with reservations, room assignments, and billing inquiries.
- Maintain a clean and organized front desk area and lobby environment.
- Process payments and handle cash transactions according to hotel policies.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory for this entry-level role.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros) is preferred.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong problem-solving skills and a genuine desire to help others.