Job Description
Are you a people person looking to launch your career in the dynamic hospitality industry? Golden Gate Hospitality Solutions is seeking a friendly and professional Front Desk Agent to join our award-winning team in downtown San Francisco.
We pride ourselves on exceptional guest experiences and offer a supportive environment for entry-level professionals. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer flexible shift work options, comprehensive training, and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, Dental, and Vision insurance
- Employee discounts on dining and amenities
- Opportunities for overtime and shift differentials
- Modern, smoke-free workplace
If you are reliable, organized, and eager to learn, we want to meet you!
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Check-in/Check-out: Efficiently manage the registration process, verifying identification and collecting payment information accurately.
- Communication: Answer incoming calls promptly and courteously, directing inquiries to the appropriate departments or taking detailed messages.
- Concierge Services: Provide information regarding local attractions, dining, and transportation options to enhance the guest experience.
- Operations: Monitor lobby areas to ensure cleanliness and safety standards are maintained at all times.
- Shift Management: Adapt to various shift schedules, including nights and weekends, to meet business demands.
Qualifications
- Experience: No prior hospitality experience required; we value attitude and aptitude over experience.
- Education: High school diploma or GED is required.
- Skills: Strong verbal communication skills with a friendly demeanor.
- Computer Literacy: Basic proficiency with computer systems and POS software.
- Availability: Must be flexible to work various shifts, including nights, weekends, and holidays.
- Appearance: Professional appearance and grooming standards are mandatory.