Job Description
Join our award-winning downtown Dallas hotel as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage overnight operations, ensuring seamless check-ins, exceptional service, and safety for our discerning travelers. With competitive pay, comprehensive benefits, and rapid advancement opportunities, this role is perfect for hospitality professionals who thrive in dynamic environments. Enjoy complimentary hotel stays, meal discounts, and a supportive team culture that values your growth.
Responsibilities
- Manage all front desk operations during overnight hours (11 PM - 7 AM)
- Process check-ins/check-outs efficiently with attention to detail
- Handle guest inquiries and resolve issues with professionalism
- Monitor security systems and respond to emergencies
- Coordinate with housekeeping and maintenance teams
- Complete nightly audit reports and financial transactions
- Maintain accurate guest records and reservation systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency in hotel management software (Opera, Fidelio)
- Basic knowledge of local attractions and transportation
- Valid Texas driver's license (for airport runs)
- Flexible availability including weekends/holidays