Job Description
Join our award-winning hospitality team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown Omaha location. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth in a dynamic environment. If you thrive in fast-paced settings and have a passion for creating memorable stays, apply now!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local area recommendations and exceptional customer service
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency with reservation software (Opera, Fidelio, etc.)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic knowledge of MS Office applications
- Positive attitude and team player mentality