Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences at our luxury Houston location. This shift-based role is perfect for career starters in hospitality, offering comprehensive training and growth opportunities. Enjoy a dynamic work environment where your customer service skills shine while working flexible shifts including evenings, weekends, and holidays.
Responsibilities
- Check in/out guests efficiently using PMS software
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with reservation systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving abilities
- Positive attitude and customer service mindset
- Previous hospitality experience a plus