Job Description
Join our award-winning team as a Front Desk Agent where your smile creates memorable guest experiences! We're seeking energetic professionals to manage our 24/7 operations with flexible shifts including nights, weekends, and holidays. This role is perfect for career starters in hospitality, offering comprehensive training and growth opportunities within our national hotel chain.
Responsibilities
- Seamlessly check in/out guests while verifying reservation details and processing payments
- Manage multi-line phone systems, handle inquiries, and coordinate with housekeeping/maintenance teams
- Resolve guest concerns promptly with empathy and professionalism
- Maintain accurate records and generate daily reports using PMS software
- Uphold brand standards through immaculate front desk presentation and safety protocols
- Support revenue initiatives through upselling rooms and local attractions
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Exceptional communication and conflict resolution skills
- Ability to work rotating shifts (nights, weekends, holidays)
- Basic proficiency with reservation systems (e.g., Opera, Marriott Bonvoy)
- Strong attention to detail and multitasking abilities
- Positive attitude and problem-solving mindset
- No prior experience required – training provided