Job Description
Are you a people person with a passion for creating memorable guest experiences? Fort Worth Hospitality Group is currently seeking a dynamic and organized Front Desk Agent to join our award-winning team. We are looking for entry-level talent who is eager to learn and grow within the hospitality industry.
In this role, you will be the face of our establishment, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We offer competitive pay, flexible shift work options, and a supportive environment designed for your success.
Responsibilities
- Guest Relations: Welcome guests warmly, assist with check-in and check-out procedures, and answer questions regarding hotel amenities, local attractions, and services.
- Operational Support: Manage the front desk switchboard, handle incoming calls, and respond to emails and inquiries in a timely and professional manner.
- Shift Management: Adapt to various shift schedules, including evenings and weekends, ensuring seamless coverage during peak hours.
- Reservation Management: Process reservations accurately using our Property Management System (PMS) and update guest profiles as needed.
- Problem Resolution: Address guest complaints or issues immediately, escalating to management when necessary to ensure a high level of guest satisfaction.
- Security & Compliance: Verify identity of guests, adhere to all safety and security protocols, and maintain a clean and organized front desk area.
Qualifications
- Education: High school diploma or GED required; some college or hospitality certification is a plus.
- Experience: Previous experience in a customer service or hospitality role is preferred but not required for our entry-level positions.
- Skills: Strong interpersonal and communication skills with a friendly and approachable demeanor.
- Technical Proficiency: Basic computer literacy and ability to learn new software quickly.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays.
- Professionalism: Ability to work well under pressure and maintain composure in a fast-paced environment.