Job Description
Join Our Team as a Front Desk Agent!
Elite Hospitality Solutions is seeking enthusiastic and professional individuals to join our dynamic team in Jacksonville. We are an industry leader dedicated to providing exceptional guest experiences. We are currently hiring for Entry Level Front Desk Agent positions with flexible shift work schedules available.
As the face of our brand, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- No prior experience required (We provide full training!)
- Flexible shift options including nights and weekends
- Employee discounts on hotel stays and dining
- Modern, smoke-free work environment
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival, check them in efficiently, and provide a thorough orientation of the facilities.
- Guest Services: Handle guest inquiries, complaints, and requests promptly and professionally to ensure a 5-star experience.
- Operations Management: Answer incoming phone calls, manage reservations, and update guest profiles in the property management system.
- Front Desk Administration: Process payments accurately, manage the safe, and balance daily financial reports at the end of the shift.
- Communication: Relay important messages to housekeeping and maintenance teams to ensure guest needs are met.
- Security & Safety: Monitor lobby areas for suspicious activity and adhere to all safety and security protocols.
Qualifications
- Education: High school diploma or equivalent required; some college coursework in hospitality or business is a plus.
- Experience: Previous customer service experience is preferred but not mandatory for our Entry Level roles.
- Skills: Excellent verbal communication skills and a professional telephone manner.
- Computer Proficiency: Basic knowledge of computers and ability to learn new property management software quickly.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Professionalism: A neat, professional appearance and a friendly, approachable attitude.