Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend operations. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to make lasting impressions. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our luxury hotel chain. If you're passionate about service excellence and creating memorable stays, we want to meet you!
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, room assignments, and billing transactions
- Coordinate with housekeeping, maintenance, and security departments
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest experience
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Raleigh area attractions and services
- Flexible availability for weekend shifts (Fri-Sun)
- Valid driver's license and reliable transportation