Job Description
Are you the first face people see? Join Horizon Hospitality Group and start your career in a dynamic environment.
We are seeking a dedicated and energetic Front Desk Agent to join our team in the heart of San Antonio. This is an excellent opportunity for entry-level candidates looking to launch a career in the hospitality industry. We offer competitive shift work schedules, comprehensive training, and a supportive team culture.
In this role, you will be the primary point of contact for our guests, ensuring a welcoming and seamless experience. If you possess a friendly demeanor, strong communication skills, and a passion for customer service, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out processes efficiently.
- Answer incoming phone calls and emails, responding to inquiries regarding services, reservations, and local attractions in San Antonio.
- Manage the front desk operations, including handling cash, processing payments, and maintaining accurate daily logs.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas are pristine.
- Handle guest complaints or requests with professionalism and escalate complex issues to management immediately.
- Utilize property management systems (PMS) to update guest information and process special requests.
- Monitor security cameras and access control systems to ensure the safety and security of all guests and staff.
Qualifications
- High school diploma or GED equivalent required; some college coursework in hospitality or business is a plus.
- Previous customer service experience is preferred but not required (we provide paid training).
- Proficient in Microsoft Office Suite and ability to learn new property management software quickly.
- Strong verbal and written communication skills with a professional and friendly telephone manner.
- Ability to work flexible shifts, including weekends, holidays, and evenings (shift work availability).
- Attention to detail and the ability to multitask in a fast-paced environment.
- Must be able to stand or sit for extended periods.