Job Description
Join our award-winning team at Harbor Bay Resorts as a Front Desk Agent and kickstart your career in hospitality! We're seeking energetic individuals to deliver exceptional guest experiences at our premier Tampa waterfront location. This entry-level position offers competitive pay, flexible shift schedules, and rapid advancement opportunities for motivated team players. Enjoy our on-site training program, employee discounts, and a dynamic work environment where your smile makes a difference!
Responsibilities
- Check-in/check-out guests efficiently with attention to detail
- Manage reservations and room assignments through our property management system
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain a pristine lobby environment
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Ability to multitask in fast-paced settings
- Basic math and cash handling skills