Job Description
Join the Team at Grand Plaza Hotel & Resort!
We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our award-winning hospitality team in the heart of Virginia Beach. This is an excellent entry-level position for individuals looking to launch a career in the luxury hospitality industry. We offer comprehensive training, competitive benefits, and a supportive work environment.
As the face of our hotel, you will be responsible for ensuring every guest feels welcomed, valued, and comfortable. If you have a positive attitude, strong communication skills, and a passion for service, we want to meet you.
Responsibilities
- Greet and Welcome: Welcome guests with a warm smile, manage check-ins and check-outs efficiently, and assist with luggage.
- Guest Relations: Handle guest inquiries, resolve complaints, and provide information about local attractions, dining, and transportation.
- Reservation Management: Process reservations via phone and online channels, update guest profiles, and manage room availability.
- Front Office Operations: Manage the front desk console, answer phone calls, and respond to emails promptly.
- Financial Transactions: Process payments, including cash and credit cards, accurately and in compliance with company policies.
- Housekeeping Coordination: Communicate maintenance requests and ensure guest rooms meet our high standards of cleanliness.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous hotel or customer service experience is preferred but not required for our entry-level program.
- Skills: Strong computer proficiency and working knowledge of PMS (Property Management Systems) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Professionalism: A professional appearance and demeanor are essential.