Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in vibrant Fort Worth! We're seeking energetic individuals to deliver exceptional guest experiences in our premium downtown hotel. This entry-level role offers rapid career growth in hospitality with competitive pay and flexible shift schedules. Perfect for career starters who thrive in fast-paced environments and enjoy making lasting impressions on international guests.
Responsibilities
- Manage guest check-in/check-out procedures with speed and precision
- Handle reservation inquiries and modify bookings using PMS software
- Process payments and manage cash drawer with 100% accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain organized front desk documentation and guest preference logs
- Execute daily shift changeovers with thorough handover protocols
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- 0-2 years customer service or front desk experience preferred
- Proficiency with basic computer systems and reservation software
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving skills with a positive attitude
- Basic math skills for financial transactions
- Ability to stand for extended periods during shifts