Job Description
Are you a natural conversationalist with a passion for hospitality? Grandstay Hotel Fresno is looking for a dynamic and professional Front Desk Agent to join our award-winning team.
We pride ourselves on delivering exceptional guest experiences, and we want you to be the smiling face that greets them. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for a memorable stay in the heart of the Central Valley.
Why Join Us?
- Competitive hourly pay ($16.00 - $19.00).
- Employee discount on hotel stays.
- Opportunities for career advancement within our brand.
- A supportive and fun work environment.
Apply today and start your journey with us!
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Answer incoming calls and emails promptly, responding to guest inquiries with a warm and professional demeanor.
- Handle guest complaints or issues with patience and discretion, escalating to management when necessary.
- Manage the front desk operations, including mail handling, key management, and maintaining the lobby area.
- Process reservations and adjust bookings using our property management system.
- Ensure compliance with hotel safety and security policies at all times.
Qualifications
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong verbal communication skills and a friendly, approachable personality.
- Proficiency with computers and property management systems (PMS).
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- High school diploma or equivalent required.