Job Description
Are you a people person with a passion for hospitality? Cleveland Premier Hotel & Suites is seeking a dedicated and professional Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who can maintain our high standards of service.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. If you thrive in a fast-paced environment and enjoy solving problems with a smile, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and local attractions.
- A supportive, team-oriented work culture.
Responsibilities
- Greet guests warmly upon arrival and departure, managing check-in and check-out procedures efficiently.
- Answer incoming calls and respond to emails promptly, addressing inquiries or resolving issues.
- Process payments accurately using the hotel’s Property Management System (PMS).
- Handle guest complaints or special requests with patience and professionalism to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with mail, packages, and valet services as needed.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 1 year of experience in a front desk, reception, or hospitality role.
- Proficiency with computer systems, specifically Property Management Software (PMS).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and demeanor at all times.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or equivalent required.