Job Description
Join our award-winning team at Grand Detroit Hotel and become the welcoming face of our luxury property! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Detroit's vibrant downtown. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within our renowned hospitality brand. If you're passionate about creating memorable moments and thrive in fast-paced environments, we encourage you to apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary point of contact for guest requests and concerns
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems for accurate record-keeping
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through impeccable cleanliness and presentation
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Detroit attractions and transportation
- High school diploma or equivalent required