Job Description
Are you the first face guests see when they walk through our doors? We are looking for a charismatic and detail-oriented Front Desk Agent to join the Oakland Grand Hotel team. In this pivotal role, you will be the heartbeat of our guest experience, ensuring every visitor feels welcomed, valued, and attended to with the highest standard of care.
We offer a competitive hourly rate, comprehensive benefits, and a collaborative environment where your contribution truly matters. If you have a passion for hospitality and thrive in a fast-paced setting, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and memorable welcome to all guests, managing check-ins and check-outs efficiently using our Property Management System (PMS).
- Guest Communication: Handle incoming calls and inquiries with poise, providing information about local attractions, amenities, and hotel services.
- Front Office Operations: Maintain accurate records of guest preferences and special requests to personalize the stay experience.
- Administrative Support: Assist with daily front desk tasks, including mail handling, key management, and coordinating with housekeeping and maintenance teams.
- Problem Resolution: Address guest concerns and complaints immediately and professionally, escalating issues to management when necessary to ensure guest satisfaction.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, hotel front desk, or customer service roles is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technical Proficiency: Comfortable learning and using hotel management software (e.g., Opera, StayNTouch) and Microsoft Office suite.
- Professional Appearance: Maintains a neat, professional appearance and adheres to the company’s dress code standards.
- Reliability: Strong time management skills with the ability to multitask effectively during peak hours.