Job Description
Join the Grand Hotel Indianapolis team as a Front Desk Agent and launch your hospitality career! We're seeking motivated individuals with no prior experience to deliver exceptional guest experiences. Our comprehensive training program ensures you'll master all aspects of hotel operations while working in our luxurious downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Must be authorized to work in the United States