Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our premier El Paso location. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a vibrant desert city. If you're passionate about service excellence and thrive in a fast-paced environment, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and manage cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain cleanliness and organization of front desk area
- Assist with VIP guest services and special event coordination
- Adhere to brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of El Paso attractions and transportation
- Ability to stand for extended periods and multitask effectively
- Valid Texas driver's license preferred
- Fluency in English and Spanish required